Terms and Conditions
Please read our terms carefully to understand our service policies and your rights and responsibilities.
Contents
Introduction
Welcome to Brightgenta! By booking our cleaning services, you agree to these Terms and Conditions. Please read carefully.
These terms govern your use of our cleaning services and outline the rights and responsibilities of both parties.
Booking & Payment
Services can be booked via website, phone, or email.
Payment is due upon confirmation or as specified in the invoice.
Brightgenta reserves the right to reschedule services with prior notice.
Cancellation & Refunds
Cancellations made at least 24 hours in advance are eligible for a full refund.
Short-notice cancellations may be charged 50% of the service fee.
No-shows may be charged the full service fee.
Service Use
Clients should ensure the space is safe and accessible for cleaning.
Brightgenta is not responsible for moving personal items or fragile objects.
Cleaning staff follow strict professional and ethical guidelines.
Liability
Brightgenta is insured but not responsible for pre-existing damage.
Clients must inform us of any special conditions or hazards.
Privacy
Client information is handled according to our Privacy Policy.
Changes to Terms
Brightgenta may update these Terms at any time. Continued use of our services constitutes acceptance of updated Terms.
Contact
Questions about these Terms can be sent to:
Acceptance of Terms
By using Brightgenta's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.